Your account and data questions answered
Go to the login page and tap Forgot Password. You'll receive a reset link via email within minutes. If you suspect unauthorised access, contact live chat immediately. Our team will secure your account and review any recent transactions for fraud.
Yes. Head to Settings > Legal & Security and select Download My Data. We'll email you a complete record of your account activity, deposits, withdrawals, and game sessions within 5 business days.
We retain account records for at least five years for regulatory compliance. After that period, your data is archived or deleted. During retention, your account remains closed and you cannot log in.
No. We do not sell or rent your personal information. We only share data with payment processors like DANA, OVO, GoPay and QRIS when you deposit or withdraw, and with authorities where law requires us to do so.
You can close your account anytime in Settings. Before closure, withdraw any remaining balance to your DANA, OVO, GoPay or QRIS account. Once closed, the account cannot be reopened; you must create a new one. Closed accounts are reviewed for 30 days to detect fraud.
We use industry-standard SSL encryption for all payment pages. Your payment details are never stored on our servers; they are processed directly by DANA, OVO, GoPay and QRIS. We keep only transaction receipts.
Your data is stored on secure, encrypted servers in data centres that comply with local regulations. We maintain regular backups and disaster-recovery procedures to protect against data loss. Access is restricted to authorised personnel only.
